Company: TalentPop
Job Type: Full-Time (Remote)
TalentPop works with fast-growing e-commerce brands around the world, helping them improve customer experience and increase online sales. Our team supports businesses by connecting with customers, answering questions, and helping them complete their purchases.
We are currently looking for motivated individuals who enjoy sales, communication, and working in a remote environment.
As a Digital Sales Virtual Assistant, you will help convert potential customers into buyers by reaching out through email, live chat, and SMS. Your main goal is to support customers during their shopping journey, answer questions, and encourage them to complete their purchases.
This role is ideal for someone who enjoys interacting with customers, identifying sales opportunities, and helping online brands grow.
Contact customers who have abandoned their shopping carts and assist them in completing their purchases
Communicate with customers through email, SMS, and live chat
Provide product recommendations based on customer needs
Help increase sales and improve the overall customer experience
Resolve customer concerns or direct them to the appropriate support channels
Work with the internal team to improve outreach strategies and customer engagement
At least 1 year of experience in remote or online sales
Minimum 1 year of customer support experience (email, chat, or phone)
Strong written communication and persuasion skills
Ability to work independently in a remote environment
Familiarity with Shopify, CRM tools, or similar e-commerce platforms is a plus
Goal-oriented and comfortable working in a performance-driven environment
Personal computer or laptop (Intel i5 processor or higher)
Stable internet connection with minimum 15 Mbps upload and download speed
Quiet and professional workspace for remote communication
Competitive base pay with performance-based salary increases
Paid time off (PTO) to support work-life balance
Option to receive health and dental insurance or a monthly health allowance
Holiday bonuses based on performance and company policies
100% remote work environment with no commute required
Opportunities for career growth and leadership roles as the company expands
To ensure your application is reviewed correctly:
Select “Brand Concierge” as the position during the application process.
Enter the application code BCS when prompted.
Applications without the correct position selection or code may not be reviewed.
If you enjoy helping customers, improving sales results, and working with fast-growing e-commerce brands, we encourage you to apply and become part of the TalentPop team.