Shift Supervisor – Café

Purpose of the Role

As a Shift Supervisor, your main goal is to make sure every guest who walks into the café has a great experience.

You will welcome customers, serve them with energy and kindness, and help build genuine relationships so they want to come back again and again. At the same time, you will guide and support the baristas working on your shift to maintain excellent service and product quality.

You will act as a leader during your shift, making sure everything runs smoothly in the café.

Guest Service

Your top priority is creating a positive experience for every customer.

Your responsibilities include:

• Greeting every guest with a friendly smile

• Showing passion and confidence in the Second Cup brand

• Providing fast, friendly, and genuine service

• Making sure every guest leaves satisfied

• Handling guest concerns professionally and finding quick solutions

Product Quality

Maintaining high product quality is essential.

You will ensure that:

• Baristas prepare all drinks and food according to Second Cup standards

• Every drink follows the correct recipe every time

• Guests understand the different products and services offered by Second Cup

Teamwork

A great café runs on teamwork.

In this role you will:

• Communicate clearly with baristas and management

• Help baristas during busy hours when the café gets crowded

• Work together with the team to improve service and operations

• Help create a positive and supportive work environment

• Assist with opening or closing the café when required

Cash Handling

As a Shift Supervisor, you will also help manage cash operations during your shift.

Your responsibilities include:

• Ensuring baristas follow proper cash handling procedures

• Managing void transactions or payment mistakes correctly

• Completing end-of-shift cash reconciliation and register records

Challenges You May Face

This role can be fast-paced and requires strong multitasking skills.

Some common challenges include:

• Learning and remembering all Second Cup drink recipes

• Understanding the features and benefits of each product

• Handling face-to-face customer complaints professionally

• Troubleshooting equipment issues when they arise

• Keeping coffee fresh while reducing product waste

• Suggesting products to customers to increase sales

• Managing multiple tasks such as cleaning, restocking, and serving guests

• Training and supporting baristas during shifts

• Working different hours or days depending on café needs

Skills and Qualities We’re Looking For

To succeed in this role, you should have:

• Strong customer service skills and a positive attitude

• Good teamwork and communication skills

• Experience in cash handling, retail, or food service (preferred)

• Knowledge of products and selling techniques

• The ability to handle multiple tasks at once

• A professional attitude and the ability to stay calm in busy situations

Extra Benefits

• Competitive Salary + Daily Tips

• International Certificates

• Health Insurance

• Paid Leave